|
|
|
|
|
Career Site Builder
Job Preview
|
Technical Consultant - ERP/CRM Systems |
Boston, Massachusetts |
|
H.T. PROF Executive Search |
|
Job Code:01CLK1001-11 |
|
Technical Consultant - ERP/CRM Systems |
|
|
|
|
|
|
Description: |
|
|
|
|
My client is the leading provider of workforce management and service optimization solutions that add value for service operations from proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services.
Position Summary
The Technical Consultant is a key player in an exciting, customer interfacing role that couples technical and client relationship skills to successfully implement our client's product offerings. The Technical Consultant will work within defined project teams to perform the technical implementation and necessary application configuration and development outlined during customer requirements meetings. The Technical Consultant will be responsible for design, configuration and development of enterprise level, mission critical systems.
Responsibilities:
- Work with the Solution Architect and/or Business Analyst to translate the customer requirements into a working solution.
- Take part in the implementation of the service optimization solution. Involves application configuration and some development (20%).
- Provide technical support to the customer during the implementation phase.
- Assist with installation of products
- Consult and assist customer with fine-tuning the application functionality and service optimization to meet customer's service business objectives.
- Consult and assist customer or third party integrator to develop CRM\ERP interfaces to the company's products APIs (XML).
- Provide technical training to the customer technical staff.
- Provide on-site support to customer during the testing and go-live phases to ensure a successful deployment.
Skills & Experience
- Experience in Professional Services or similar client facing roles in a client/vendor relationship.
- Two years experience working with VB.Net or C#.
- Experience with Oracle or MS SQL-Server.
- Experience with related enterprise CRM, ERP, and order management software such as SAP, Oracle and legacy applications.
- Strong desire to work both in design and in 'hands-on' implementation modes.
- At least 2 years of hands-on experience with the implementation of enterprise commercial business applications (e.g. CRM, ERP).
- Excellent written and verbal communication skills in English.
- Desire to work in environment where development attributes to 20% of overall job activities.
- Design and Solution Architect experience is a plus.
Education: B.S. in Computer Science preferred
Travel: About 50%
|
|
|
|
|
Additional Job Details: |
Benefits: |
| |
| Position Type: |
Employee |
| Job Hours: |
Full Time |
| Education: |
Bachelor's Degree
|
| Experience: |
2-5 Years Experience
|
| Travel: |
50%
|
| Job Category: |
Customer Service and Call Center
|
|
| Car |
No |
| Car Allowance: |
No |
| Stock Options: |
No |
| H1B Sponsorship: |
No |
| Paid Relocation: |
No |
|
|
Salary:
To be determined |
|
|
Contact Information: |
|
H.T. PROF Executive Search
Rami
Email: rami@htprof.com
Phone:617-916-0028
|
|
|
|
|
|
|
|
|
|
|
|
|